Customer Service Supervisor
18 hours ago
Screwfix is a leading UK-based home improvement retailer, and we're seeking an experienced Customer Service Supervisor to join our team in Poole - Creekmoor. The successful candidate will be responsible for delivering exceptional customer service, managing the store's customer queries, and driving sales growth.
Key Responsibilities:
- Provide exceptional customer service, responding to customer queries and resolving issues in a timely manner
- Manage customer complaints and feedback, escalating issues to senior management as necessary
- Develop and implement strategies to drive sales growth and improve customer satisfaction
Requirements:
- A minimum of 2 years' experience in a supervisory or management role in a retail environment
- Proven track record of achieving sales targets and improving customer satisfaction
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
Benefits:
- A competitive salary of £32,000 - £42,000 per annum, depending on experience
- 28 days' annual leave, increasing with length of service
- Award-winning company pension scheme
- Life cover and discounted healthcare
- 20% discount on Screwfix and B&Q products
- Ongoing training and development opportunities
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