Customer Service Supervisor

18 hours ago


Poole, Poole, United Kingdom Screwfix Full time

Screwfix is a leading UK-based home improvement retailer, and we're seeking an experienced Customer Service Supervisor to join our team in Poole - Creekmoor. The successful candidate will be responsible for delivering exceptional customer service, managing the store's customer queries, and driving sales growth.

Key Responsibilities:

  • Provide exceptional customer service, responding to customer queries and resolving issues in a timely manner
  • Manage customer complaints and feedback, escalating issues to senior management as necessary
  • Develop and implement strategies to drive sales growth and improve customer satisfaction

Requirements:

  • A minimum of 2 years' experience in a supervisory or management role in a retail environment
  • Proven track record of achieving sales targets and improving customer satisfaction
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues

Benefits:

  • A competitive salary of £32,000 - £42,000 per annum, depending on experience
  • 28 days' annual leave, increasing with length of service
  • Award-winning company pension scheme
  • Life cover and discounted healthcare
  • 20% discount on Screwfix and B&Q products
  • Ongoing training and development opportunities


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