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Reception Manager

1 month ago

Brighton, Brighton and Hove, United Kingdom AccorHotel Full time
Reception Supervisor Job Description

As a Reception Supervisor at AccorHotel, you will be the first point of contact for our guests, setting the tone for their stay. Your role will involve managing the front desk, handling guest inquiries, and ensuring seamless check-in and check-out processes.

Key Responsibilities:
  • Provide exceptional customer service, ensuring guests feel welcome and valued.
  • Manage the front desk, including handling guest inquiries, resolving issues, and maintaining a high level of accuracy with billing and payments.
  • Work closely with the Front Office Manager to maintain high occupancy levels and ensure efficient room allocation.
  • Act as a liaison between guests and other hotel departments, providing recommendations and resolving any issues that may arise.
  • Lead and motivate the reception team, inspiring them to deliver exceptional service and create memorable experiences for our guests.
  • Stay up-to-date with hotel operations, ensuring the reception team is informed and motivated to deliver excellent service.
Requirements:
  • Passion for hospitality and delivering exceptional customer service.
  • Previous experience in a hotel or similar environment, ideally with leadership or supervisory experience.
  • Fluency in Spanish and English, with Catalan and additional languages a plus.
  • Previous experience with Opera PMS is an advantage.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.