Client Communications Specialist
1 month ago
We are seeking a highly skilled Client Collateral and Communications Executive to join our Brand & Communications team. As a key member of our team, you will be responsible for creating impactful client communications across digital and print channels.
Your primary focus will be on developing engaging collateral, particularly in financial services, to drive client engagement and ensure compliance with regulatory standards. You will work closely with our Senior Brand & Communications Manager to align communications with our brand's tone of voice and ensure that all materials reflect our brand identity.
Key Responsibilities- Develop client collateral from scratch, tailored to target groups
- Align communications with our brand's tone of voice
- Ensure client communications clearly articulate new products and services or changes to existing services, aligning with our brand identity and value proposition
- Develop social media content (LinkedIn, Instagram) to engage clients
- Identify opportunities to leverage AI to generate interactive and thought-provoking content
- Manage relationships with external copywriters as needed
- Run testing to effectively address client feedback and improve client communication, including for vulnerable clients
- Develop and deliver client podcasts and webinars
- Collaborate with the Campaigns and Design teams to increase awareness or trigger client action
- Experience in developing client collateral is essential, ideally in financial services
- A degree in marketing/communications is preferable
- Understanding of client behavior, including how to connect with different client segments, including those with vulnerable characteristics
- Excellent communication and creative writing skills
- Experience in producing collateral within a defined risk management framework, reporting and escalating risks and issues
- Ability to work independently, manage multiple tasks, and adapt to changing priorities
In addition to a competitive salary, we offer a range of benefits to our employees, including:
- Generous holiday entitlement
- Company pension contribution
- Additional cash allowance
- Health and wellbeing benefits
- Financial advice
- Car allowance
- Annual bonus
If you are a motivated and experienced professional looking to make a real impact in the financial services industry, we encourage you to apply for this exciting opportunity.
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