Client Communications Specialist

3 weeks ago


Leeds, Leeds, United Kingdom Schroders Personal Wealth Full time
About the Role

We are seeking a highly skilled Client Collateral and Communications Executive to join our Brand & Communications team at Schroders Personal Wealth. As a key member of our team, you will play a crucial role in ensuring that all client materials reflect our brand identity and support business priorities.

Reporting directly to the Senior Brand & Communications Manager, you will be responsible for creating impactful client communications across digital and print channels. With experience in developing engaging collateral, particularly in financial services, you will thrive on delivering content that resonates with clients.

Key Responsibilities:

  • Developing client collateral from scratch, tailored to target groups
  • Aligning communications with our brand's tone of voice
  • Ensuring client communications clearly articulate new products and services or changes to existing services, aligning with our brand identity and value proposition
  • Developing social media content to engage clients
  • Identifying opportunities to leverage AI to generate interactive and thought-provoking content
  • Managing relationships with external copywriters as needed
  • Running testing to effectively address client feedback and improve client communication, including for vulnerable clients
  • Developing and delivering client podcasts and webinars
  • Collaborating with the Campaigns and Design teams to increase awareness or trigger client action

Requirements:

  • Experience in developing client collateral, ideally in financial services
  • A degree in marketing/communications, preferable
  • Understanding of client behavior, including how to connect with different client segments, including those with vulnerable characteristics
  • Excellent communication and creative writing skills
  • Experience in producing collateral within a defined risk management framework, reporting and escalating risks and issues
  • Ability to work independently, manage multiple tasks, and adapt to changing priorities

We offer a competitive salary, generous holiday entitlement, company pension contribution, and additional cash allowance. If you are passionate about creating impactful client communications and have the skills and experience to succeed in this role, please submit your application.



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