Client Communications Specialist

4 weeks ago


Leeds, Leeds, United Kingdom Schroders Personal Wealth Full time
About the Role

We are seeking a highly skilled Client Communications Specialist to join our Brand & Communications team. As a key member of the team, you will be responsible for ensuring that all client-facing materials reflect our brand identity and support business priorities.

Reporting directly to the Senior Brand & Communications Manager, you will play a crucial role in driving client engagement and ensuring compliance with regulatory standards. Your experience in consumer finance and solid understanding of the benefits of financial planning will be essential in delivering impactful client communications.

Key Responsibilities

  • Creating client collateral from scratch, tailored to target groups
  • Aligning communications with our brand's tone of voice
  • Ensuring client communications clearly articulate new products and services or changes to existing services, aligning with our brand identity and value proposition
  • Developing social media content to engage clients
  • Identifying opportunities to leverage AI to generate interactive and thought-provoking content
  • Managing relationships with external copywriters as needed
  • Running testing to effectively address client feedback and improve client communication, including for vulnerable clients
  • Developing and delivering client podcasts and webinars
  • Collaborating with the Campaigns and Design teams to increase awareness or trigger client action

Requirements

  • Experience in developing client collateral, ideally in financial services
  • A degree in marketing/communications, preferable
  • Understanding of client behavior, including how to connect with different client segments, including those with vulnerable characteristics
  • Excellent communication and creative writing skills
  • Experience in producing collateral within a defined risk management framework, reporting and escalating risks and issues
  • Ability to work independently, manage multiple tasks, and adapt to changing priorities

About Us

At Schroders Personal Wealth, we are committed to creating a dynamic environment where you can apply your expertise and contribute directly to our brand's growth and client engagement strategy.

We offer a competitive salary, generous holiday entitlement, company pension contribution, and additional cash allowance. You will also have access to free financial advice, company-paid private medical insurance, life insurance, and health screening.

Join us in our mission to change lives and make a meaningful impact in the financial services industry.



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