Field Service Quality Assurance Specialist

5 days ago


Coventry, Coventry, United Kingdom CV-Library Full time

Job Description:

As a Field Service Quality Assurance Specialist with Morson Talent, you will play a crucial role in ensuring that our contractors meet the required standards, health and safety guidelines, and quality control.

Key Responsibilities:

  • Carry out field-based audits and quality control checks on contractor work, providing feedback and learning points to the SM Customer Delivery Team.
  • Monitor, assess, and report on the quality of work carried out by our contract partners.
  • Investigate and resolve Health and Safety issues identified by our contract partners, working with the contractor to resolve these outstanding jobs minimising customer impact.

Requirements:

  • Excellent communication skills and experience of working with internal stakeholders, contract partners, field resource, and customers.
  • Experience in managing customer complaint and escalation.
  • Significant technical knowledge and experience of metering operations, installation, and/or maintenance or have experience in similar role with transferable skills.
  • Experience of dealing with household and NHH customers with a real understanding of customer needs.
  • Excellent understanding of Health and Safety procedures and policies.

Salary: £30,000 per annum (pro rata), based on an hourly rate of £14.87-£16.41 per hour.



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