Service Delivery Manager

2 weeks ago

Belfast, United Kingdom British Red Cross Full time
About The Role

We are seeking a highly skilled Service Manager to join our Refugee Support team based in Belfast. As a key member of our team, you will be responsible for developing and managing our service, working closely with colleagues to maintain operations across the Belfast area.

Key Responsibilities

  • Develop and manage our service, ensuring it meets the needs of our clients and stakeholders.
  • Provide direct line management to the team, overseeing their casework and managing their caseloads.
  • Work closely with staff and volunteers to build their confidence in casework skills and project work.
  • Collaborate with the Refugee Services Operations Manager (RSOM) and other internal teams to develop services, build external engagement, and scope out funding opportunities.

Requirements

  • Strong operational management skills, with experience delivering client-focused projects and activities to at-risk people with complex needs.
  • Delivering casework to at-risk groups, with a deep understanding of rights, entitlements, and agencies in the field of asylum seekers, refugees, and/or other at-risk migrants.
  • Excellent communication and rapport-building skills, with experience liaising with external agencies frequently.
  • Certain in your ability to prepare, manage, and monitor budgets, and able to collate, interpret, and report on a range of management information.
  • A competent people manager, able to get the best out of a team, and a great team player, able to actively work alongside others to develop and achieve operational plans.

What We Offer

  • Holidays: days annual leave (including bank holidays) + option to buy extra days.
  • Pension scheme: Up to % contributory pension.
  • Flexible working: We do our best to accommodate your preferred work style.
  • Learning & Development: Wide range of career opportunities + comprehensive learning.
  • Discounts: Access to Blue Light Discount Card and employee benefits platform.
  • Wellbeing Support: Access to mental health and wellbeing assistance.
  • Team Working: Support our mission in a collaborative team.
  • CycleWork: Lease a bicycle through the scheme.
  • Season ticket loan: Interest-free loan for commuting expenses.

We pride ourselves on our diverse workforce and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

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