Service Delivery Manager

1 month ago

Belfast, United Kingdom VANRATH Full time
Service Delivery Manager Job Description

Fantastic opportunity for an experienced Service Delivery Manager to join a hugely successful, locally formed group within the energy sector. The successful candidate will report to the Head of Technology and will be responsible for managing the service delivery function. This role involves overseeing the delivery of Managed Service controlled services to various companies and employees within the organisation. The IT Service Delivery Manager will both maintain and establish policies to ensure consistently high service performance, monitor compliance with these services, and evaluate customer feedback to develop quality improvement processes that aim to exceed customer expectations.

Key Responsibilities
  • Oversee the delivery of Managed Service controlled services to employees and organisational entities.
  • Maintain and establish policies to ensure consistently high service performance.
  • Monitor compliance with service standards.
  • Evaluate customer feedback to develop high-quality improvement processes.
  • Aim to exceed customer expectations through continuous service improvement.
About You

The ideal candidate will possess:

  • Strong knowledge and experience in IT Service Management disciplines and practices in an ITIL-aligned organisation.
  • Experience managing third parties to deliver service management functions in a medium to large organisation (1000+ users).
  • Solid experience with processes and methodologies involved in operational IT delivery, including license management, incident, problem, change, and release management practices at both enterprise and end-user levels.
  • Proven track record of delivering service improvements using various data sources to inform recommendations.
  • Ability to communicate complex concepts to business users at all levels within the organisation.
  • Management knowledge of cloud, infrastructure, networking, telephony, and end-user computing.
  • ITIL Practitioner level certification.
  • Experience in procuring managed services.

Exceptional background in IT Operations and Service Delivery. Technical expertise across a wide range of ITIL disciplines. Outstanding interpersonal skills with the ability to engage and influence at all organisational levels. Strong results orientation without compromising on quality.

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