Service Delivery Manager

4 weeks ago

Belfast, United Kingdom VANRATH Full time
Service Delivery Manager Opportunity

Fantastic opportunity for an experienced Service Delivery Manager to join a successful, locally formed group within the energy sector. The successful candidate will report to the Head of Technology and will be responsible for managing the service delivery function.

Key Responsibilities
  • Oversee the delivery of Managed Service controlled services to employees and organizational entities.
  • Maintain and establish policies to ensure consistently high service performance.
  • Monitor compliance with service standards.
  • Evaluate customer feedback to develop high-quality improvement processes.
  • Aim to exceed customer expectations through continuous service improvement.
About You

The ideal candidate will possess:

  • Strong knowledge and experience in IT Service Management disciplines and practices in an ITIL-aligned organisation.
  • Experience managing third parties to deliver service management functions in a medium to large organisation (1000+ users).
  • Solid experience with processes and methodologies involved in operational IT delivery, including license management, incident, problem, change, and release management practices at both enterprise and end-user levels.
  • Proven track record of delivering service improvements using various data sources to inform recommendations.
  • Ability to communicate complex concepts to business users at all levels within the organisation.
  • Management knowledge of cloud, infrastructure, networking, telephony, and end-user computing.
  • ITIL Practitioner level certification.
  • Experience in procuring managed services.

Requirements:

  • Exceptional background in IT Operations and Service Delivery.
  • Technical expertise across a wide range of ITIL disciplines.
  • Outstanding interpersonal skills with the ability to engage and influence at all organisational levels.
  • Strong results orientation without compromising on quality.

Apply Now: For further information on this vacancy, or any other Service Delivery Manager job in Belfast or wider Northern Ireland, please apply via the link below or contact Sean Doherty in the strictest confidence.

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