Customer Engagement Specialist
3 weeks ago
Customer Engagement Specialist
We are seeking a Customer Engagement Specialist to join our team at Wessex Garages Holdings Ltd. The ideal candidate will have excellent interpersonal and communication skills, with a strong ability to work well with all peers and be a team player.
Main Responsibilities:
Respond to online and inbound telephone leads, using a consultative approach to guide prospects to an appointment.
Process customer information into a sales tracking platform.
Deliver exceptional customer service and uphold our commitment to delivering a great customer experience during the sales journey.
Drive appointments for our sales teams from inbound enquiries.
Requirements:
Ambitious self-starter, driven to succeed.
Flexible working hours to work within our weekly shift pattern, including weekends.
Excellent interpersonal and communication skills.
Great telephony skills.
Professional standard of presentation at all times.
Administration skills - organised and accurate.
Ability to meet deadlines and work comfortably under pressure.
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