Customer Engagement Specialist

3 weeks ago


Bristol, Bristol, United Kingdom Wessex Garages Holdings Ltd Full time

Wessex Garages Holdings Ltd is seeking a Customer Engagement Specialist to join their Online team based at Mazda, Pennywell Rd.

Main duties of the role include:

Responding to online and inbound telephone leads using a consultative approach to guide prospects to an appointment.

Information gathering on a customer's requirements and processing into a sales tracking platform.

Delivering maximum customer service and upholding the company's commitment to delivering a great customer experience during the sales journey.

Driving appointments for the sales teams from inbound enquiries.

Key requirements:

A tenacious attitude and the drive to succeed within a fast-paced environment.

A high level of 'will and want' for a successful sales career.

Sales experience is advantageous but not essential.

Required attributes:

Ambitious self-starter, driven to succeed.

Flexible working hours to work within the weekly shift pattern, including weekends.

Excellent interpersonal and communication skills.

Great telephony skills.

Professional standard of presentation at all times.

Administration skills - organised and accurate.

Ability to meet deadlines and work comfortably under pressure.

You must work well with all peers and be a team player.

You should be self-motivated and driven.



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