Front Office Night Lead

1 week ago


London, Greater London, United Kingdom AccorHotel Full time
Nighttime Hotel Operations Supervisor Job Summary

We are seeking an experienced Nighttime Hotel Operations Supervisor to join our team at AccorHotel. This is a full-time position that requires flexibility, excellent communication skills, and a passion for delivering exceptional customer experiences.

Job Description:
The successful candidate will be responsible for supervising night shifts, managing front desk operations, handling guest complaints, and maintaining high standards of cleanliness and safety. They will work closely with other departments to ensure seamless service delivery and resolve any issues that may arise. Our ideal candidate will have experience in a similar role, excellent problem-solving skills, and a strong commitment to providing outstanding service to guests.

Required Skills and Qualifications:
* A proven track record of delivering excellent customer service in a fast-paced environment
* Experience in a similar role or as an Assistant, with a demonstrable track record of excelling in Front Office operations and procedures
* Familiarity with Opera or similar front desk operating systems and understanding of GDS would be advantageous
* Ability to work flexible shift patterns, including weekends and weekdays, as required

Salary: $45,000 - $55,000 per year, depending on experience.

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