Front Office Operations Specialist

1 day ago


London, Greater London, United Kingdom Hosco Full time

**Job Title:** Front Office Operations Specialist

Job Summary

We are seeking an experienced Front Office Operations Specialist to join our team. The successful candidate will be responsible for ensuring the smooth operation of our Front Office during the night shift. This includes managing guest complaints, resolving emergencies, and handling reservations.

Key Responsibilities

The Night Manager will be responsible for:

  • Managing and resolving any guest complaints or concerns that may arise during the night shift.
  • Handling any reservations, bookings, or inquiries that may occur during the night shift.
  • Participating in hotel crisis and fire teams and being familiar with all emergency procedures.
Requirements

To be considered for this role, you must have:

  • Experience in a similar role or as an Assistant looking for further development in Front Office operations and procedures.
  • Familiarity with hotel management systems and software.
  • Excellent communication and problem-solving skills.
What We Offer

We offer a competitive salary package, including:

  • £40,000 - £50,000 per annum (depending on experience).
  • 28 days' holiday (inclusive of bank holidays), pension, and life insurance.
  • A health cash plan to claim money back and access various wellbeing services.
  • Cycle to work scheme.
  • Opportunities for learning and development within a fast-growing brand.


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