Store Operations Manager
1 month ago
We're seeking a highly skilled Store Operations Manager to join our team at One Stop, a subsidiary of Tesco. As a Store Operations Manager, you will be responsible for overseeing the day-to-day operations of our store, ensuring that our customers receive an exceptional shopping experience.
Key Responsibilities:- Manage store activities, including running duty shifts and coordinating a team to deliver a clean and full store that exceeds customer expectations.
- Take ownership of store performance, identifying areas for improvement and implementing practical actions to drive results.
- Develop and maintain a deep understanding of store operations, including inventory management, customer service, and team performance.
- Collaborate with the Store Manager to coordinate seasonal, community, and charity events, creating a positive and inclusive atmosphere.
- Ensure the store is always clean, tidy, and well-presented, prioritizing the replenishment of products that matter to our customers.
- Proactively manage queues in store to deliver a great shopping trip for our customers.
- Be knowledgeable about the store, coordinating others to deliver practical actions to improve performance.
- Look for ways to simplify operations and share ideas with the Store Manager.
- Understand what may be getting in the way of delivering a great service and help to remove obstacles.
- Resolve colleague queries in the absence of the Store Manager, escalating issues where necessary.
- Ensure the store is staffed appropriately, reacting to short-term absences/sickness by finding cover for shifts.
- Be a recognized Keyholder for the store, attending alarm call-outs where necessary to ensure the safety and security of the store.
- Monitor and action internal communications, ensuring messages are acted upon in a timely manner and all colleagues are kept informed.
- Coordinate colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shifts.
- Balance time across service and replenishment areas of the store.
- Actively support the Store Manager in managing absence within the store, ensuring return-to-work interviews are conducted for CSA colleagues and absence triggers are reported and acted upon in line with the One Stop absence policy procedures.
- Build meaningful relationships with the Area Manager and People Partner, ensuring you have the knowledge, ability, and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed, and benefit from in-the-moment coaching opportunities.
Requirements:
- Post Office Financial and criminal conviction background check (if applicable)
- Ability to work flexibly, including evenings and weekends
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Basic computer skills and familiarity with store systems
About One Stop:
One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. Our stores offer a wide range of products and services, including fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks, and treats, as well as beers, wines, and spirits. We're proud to have been accredited Disability Confident Level 2 and are committed to providing a fully inclusive and accessible recruitment process.
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Marlborough, Wiltshire, United Kingdom Tesco Full timeAbout the RoleWe are seeking a highly motivated and experienced Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be responsible for leading a team of colleagues to deliver exceptional customer service and achieve sales targets in a fast-paced retail environment.Key ResponsibilitiesCoordinate the team to deliver a...
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