Shift Leader

3 weeks ago

Marlborough, Wiltshire, United Kingdom ENGINEERINGUK Full time
Job Description

We are seeking a highly skilled and motivated Shift Leader to join our team at One Stop. As a Shift Leader, you will be responsible for leading a team of retail professionals to deliver exceptional customer service and achieve sales targets.

Key Responsibilities:

  • Coordinate the team to deliver a seamless shopping experience for customers.
  • Manage store operations, including opening and closing procedures, to ensure a safe and secure environment.
  • Provide on-the-job coaching and feedback to team members to improve their skills and performance.
  • Monitor and analyze store performance, identifying areas for improvement and implementing practical actions to address them.
  • Collaborate with the Store Manager to coordinate seasonal, community, and charity events, promoting a positive and inclusive atmosphere.
  • Ensure the store is always clean, tidy, and well-presented, maintaining high standards of customer service.
  • Prioritize the replenishment of products that matter to our customers, ensuring stock levels are maintained.
  • Proactively manage queues in store to deliver a great shopping experience for customers.
  • Develop and maintain a deep understanding of the store's operations, identifying opportunities for improvement and implementing changes to enhance customer service.
  • Communicate effectively with colleagues, customers, and stakeholders, providing clear and concise information.
  • Support the Store Manager in managing absence within the store, ensuring return to work interviews are conducted and absence triggers are reported and acted upon.
  • Build meaningful relationships with Area Managers and People Partners, seeking advice and support when needed and benefiting from in-the-moment coaching opportunities.

About Us:

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands, and we service our stores from three distribution centres in Brownhills, Nursling (Hampshire), and Wakefield (West Yorkshire).

We're proud to have been accredited Disability Confident Level 2 and we're committed to providing a fully inclusive and accessible recruitment process.

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