Retail Team Lead

4 weeks ago

Marlborough, Wiltshire, United Kingdom Tesco Full time
Job Description

We are seeking a highly motivated and experienced Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be responsible for leading a team of colleagues to deliver exceptional customer service and achieve sales targets in a fast-paced retail environment.

Key Responsibilities:
  • Coordinate the team to deliver a seamless shopping experience for customers
  • Take ownership of store activities, including opening and closing the store, and ensuring all decisions are made with the customer in mind
  • Be the go-to person for colleagues in the absence of the Store Manager, providing guidance and support to ensure the smooth operation of the store
  • Support the Store Manager in coordinating seasonal, community, and charity events, creating a positive and inclusive atmosphere in the store
  • Maintain a clean, tidy, and well-presented store, prioritizing the replenishment of products that matter to our customers
  • Proactively manage queues in store to deliver a great shopping experience for customers
  • Co-ordinate colleagues to ensure they deliver daily priorities and have their breaks at the right time to fit around trade patterns
  • Be knowledgeable about the store, coordinating others to deliver practical actions to improve the store's performance
  • Follow company health and safety routines, ensuring colleagues do the same
  • Deliver communication to the team, ensuring they are kept well-informed
  • Look for ways to simplify operations and share ideas with the Store Manager
  • Always put the customer first, considering their needs in everything you do
  • Be readily available to resolve customer queries, leaving them with a smile on their face
  • Adjust the service you give to each customer to meet their needs
  • Recognize and celebrate colleagues giving great service
  • Understand what may be getting in the way of delivering a great service and help to remove these obstacles
  • Resolve colleague queries in the absence of the Store Manager, or escalate them to the Store Manager where appropriate
  • Ensure the store is staffed appropriately, reacting to short-term absences/sickness by actively finding cover for shifts
  • Be a recognized Keyholder for the store, attending alarm call-outs where necessary to ensure the safety and security of the store
  • Monitor and action internal comms, ensuring messages are acted upon in a timely manner and all colleagues are kept informed
  • Co-ordinate colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shifts
  • Balance your time across service and replenishment areas of the store
  • Actively support the Store Manager in managing absence within the store, ensuring return-to-work interviews are conducted for CSA colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures
  • Build meaningful relationships with both your Area Manager and People Partner, ensuring you have the knowledge, ability, and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed, and benefit from in-the-moment coaching opportunities

As a Shift Leader, you will champion One Stop's Core Purpose and Values:

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values
  • Our customers are at the heart of everything we do
  • We treat each other how they like to be treated
  • We work together as one team
  • We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.

The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks, and treats, and beers, wines, and spirits.

In addition to One Stop's comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.

One Stop is a subsidiary of Tesco, which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as the Store Support Centre in Brownhills, Walsall, West Midlands, and we service our stores from three distribution centres in Brownhills, Nursling (Hampshire), and Wakefield (West Yorkshire).

With our stores situated throughout England and Wales, there's sure to be One Stop near where you live or work.

We're proud to have been accredited Disability Confident Level 2 and we're committed to providing a fully inclusive and accessible recruitment process.

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