Retail Training Manager

16 hours ago


London, Greater London, United Kingdom Hawes and Curtis Full time
Job Title: Retail Training Manager

Hawes & Curtis, a renowned luxury brand, is seeking an experienced Retail Training Manager to deliver exceptional service and drive business growth.

About the Role:

As a Retail Training Manager, you will be responsible for designing and implementing training programs that enhance the skills and knowledge of our retail teams. Your primary objective will be to ensure that our staff possess the necessary competencies to provide outstanding customer service and drive sales.

Key Responsibilities:

  • Develop and deliver training programs that align with the brand's strategies and objectives
  • Conduct needs assessments and evaluate training outcomes to inform future program development
  • Collaborate with business managers to identify competency gaps and adapt training programs to meet business needs
  • Manage the delivery and quality of training programs, including planning, coordinating, and evaluating training sessions
  • Collect and analyze training KPIs to measure effectiveness and inform continuous improvement
  • Provide on-site coaching and support to sales teams to ensure they are equipped to deliver exceptional customer experiences

Requirements:

  • Proven experience in training and development, preferably in luxury retail
  • Strong analysis, program development, facilitation, and training delivery skills
  • Mature, confident, and positive mindset with excellent people skills
  • Self-starter with solid organization and influencing skills, able to work autonomously
  • Client-centric and strong fashion sensibility
  • Passion for fostering a learning culture and developing talents
  • Excellent communication skills
  • Proficiency in Microsoft Office and Adobe Creative Suite

About Hawes and Curtis:

Hawes & Curtis is a luxury brand with a rich history dating back to 1913. We are committed to delivering exceptional customer service and driving business growth through innovative training programs. If you are a motivated and experienced training professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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