Dispute Resolution Manager
2 days ago
Babbel Cloud Ltd is a leading technology company based in Burton upon Trent, Staffordshire.
Job Description:We are seeking an experienced Dispute Resolution Manager to lead our legal dispute team. As a key member of our management team, you will be responsible for managing and resolving complex disputes related to our services.
Key Responsibilities:
- Lead a team of dispute resolution specialists and provide coaching and training to enhance their skills and productivity.
- Foster a collaborative and productive team environment, encouraging professional development and high performance.
- Conduct regular team meetings and performance reviews, including weekly ledger reviews and 121s, as well as quarterly performance reviews.
- Develop and implement strategies for efficient and effective dispute resolution, minimizing risk and financial exposure.
- Collaborate with internal and external stakeholders to ensure a comprehensive approach to dispute management.
- Provide expert legal advice and analysis on complex dispute cases, supported by our partner legal firm.
- Stay up-to-date on industry trends, legal developments, and regulatory changes affecting the telecommunications and IT sectors.
- Ensure all dispute resolution activities comply with relevant laws, regulations, and company policies.
- Identify potential legal risks and develop strategies to address them proactively.
- Liaise with regulatory bodies and represent the company in legal proceedings when necessary.
- Prepare and present regular reports on dispute resolution activities and outcomes to senior management.
Requirements:
- Minimum of 5 years of experience in legal dispute resolution, with at least 3 years in a management role.
- Strong leadership and team management skills.
- Proficiency in legal research tools and Microsoft Office Suite.
Salary: £60,000 - £80,000 per annum, depending on experience.
Benefits:
- Company Pension - 4% Employee contribution
- 22 days holiday Balance + UK Bank Holidays - with increased annual leave based on length of service
- Life Assurance – 4x Annual Salary
- Optional Health Insurance – Bupa
- Optional Health Cash Plan – Health Shield
- We work a 9-day fortnight – every other Friday off.
- £1,000 payment after 10 years service
- Bike to Work Scheme
- Season Ticket Commuter Loan
- Charities Trust – Donations to charities pre tax
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