Cloud Dispute Resolution Manager

4 days ago

Burton upon Trent, Staffordshire, United Kingdom Babble Cloud Ltd Full time £45,000

Key Responsibilities:

Team Leadership:

    Lead, motivate, and mentor a team in a fast-paced and rapidly growing business environment.

    Foster a collaborative and productive team environment, encouraging professional development and high performance.

    Conduct regular team meetings and performance reviews, including weekly ledger reviews and 121s, as well as quarterly performance reviews.

    Provide coaching and training to team members to enhance their skills and productivity.

Dispute Management:

    Oversee the management and resolution of legal disputes related to services provided by Babble Cloud Ltd.

    Develop and implement strategies for efficient and effective dispute resolution, minimizing risk and financial exposure.

    Collaborate with internal and external stakeholders to ensure a comprehensive approach to dispute management.

    Ensure all cases are managed in an efficient and timely manner.

Legal Analysis and Strategy:

    Provide expert legal advice and analysis on complex dispute cases, supported by Babble's 3-party legal partner.

    Develop case strategies, including risk assessment and mitigation plans.

    Stay updated on industry trends, legal developments, and regulatory changes affecting the telecommunications and IT sectors.

    Understand terms and conditions, review, and make recommendations for changes to terms as necessary.

Compliance and Risk Management:

    Ensure all dispute resolution activities comply with relevant laws, regulations, and company policies.

    Identify potential legal risks and develop strategies to address them proactively.

    Liaise with regulatory bodies and represent the company in legal proceedings when necessary.

Reporting and Documentation:

    Prepare and present regular reports on dispute resolution activities and outcomes to senior management.

    Maintain accurate and comprehensive records of all dispute cases and related documentation.

    Ensure timely and accurate reporting to regulatory authorities as required.

Requirements:

    Experience:

        Minimum of 5 years of experience in legal dispute resolution, with at least 3 years in a management role.

        Experience within the telecommunications or IT industry is highly desirable.

Skills:

        Strong leadership and team management skills.

        Excellent analytical and problem-solving abilities.

        Superior communication and negotiation skills.

        Ability to manage multiple priorities and work under pressure.

        Proficiency in legal research tools and Microsoft Office Suite.

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