Brand Specialist

3 weeks ago


London, Greater London, United Kingdom The Retail Appointment Live Full time
Brand Specialist Job Description

We are seeking a highly skilled Brand Specialist to join our team at The Retail Appointment Live. As a Brand Specialist, you will be responsible for delivering exceptional customer service, sharing product knowledge, and creating a memorable experience for our customers.

Key Responsibilities:

  • Deliver exceptional service to customers by sharing product knowledge and creating a memorable experience
  • Excite and motivate colleagues by sharing knowledge of the brand and communicating stories of newness and product exclusives
  • Take responsibility for tasks that may go beyond the role expectation and spot opportunities to improve business, customer service, and retail standards
  • Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
  • Adapt to the challenges that vary from day to day and be flexible in the work undertaken
  • Build and develop your own client base by using exceptional service skills to nurture customer relationships

Requirements:

  • Excellent communication skills and the ability to deliver inspiring brand training to the team
  • Curiosity and appetite to learn about sales, CRM, and NPS data
  • Knowledge of competitors and the ability to make informed decisions
  • Sales and service expertise and the ability to lead by example
  • Collaborative spirit and the ability to work with colleagues to achieve common goals
  • Approachable and available to support colleagues with queries and coaching

About Us:

The Retail Appointment Live is a dynamic and fast-paced retail environment that requires flexibility and adaptability. We are committed to providing exceptional customer service and creating a memorable experience for our customers.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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