Brand Specialist
3 weeks ago
We are seeking a highly skilled Brand Specialist to join our team at The Retail Appointment Live. As a Brand Specialist, you will be responsible for delivering exceptional customer service, sharing product knowledge, and creating a memorable experience for our customers.
Key Responsibilities:
- Deliver exceptional service to customers by sharing product knowledge and creating a memorable experience
- Excite and motivate colleagues by sharing knowledge of the brand and communicating stories of newness and product exclusives
- Take responsibility for tasks that may go beyond the role expectation and spot opportunities to improve business, customer service, and retail standards
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
- Adapt to the challenges that vary from day to day and be flexible in the work undertaken
- Build and develop your own client base by using exceptional service skills to nurture customer relationships
Requirements:
- Excellent communication skills and the ability to deliver inspiring brand training to the team
- Curiosity and appetite to learn about sales, CRM, and NPS data
- Knowledge of competitors and the ability to make informed decisions
- Sales and service expertise and the ability to lead by example
- Collaborative spirit and the ability to work with colleagues to achieve common goals
- Approachable and available to support colleagues with queries and coaching
About Us:
The Retail Appointment Live is a dynamic and fast-paced retail environment that requires flexibility and adaptability. We are committed to providing exceptional customer service and creating a memorable experience for our customers.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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