Brand Specialist

14 hours ago

London, Greater London, United Kingdom Selfridges Full time
Job Title: Brand Specialist

As a Brand Specialist at Selfridges, you will be responsible for delivering exceptional service to our customers by sharing product knowledge, creating a memorable experience, and effectively managing complaints when they arise.

Key Responsibilities:
  • Deliver exceptional customer service by sharing product knowledge and creating a memorable experience.
  • Manage complaints effectively and provide solutions to customers.
  • Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction.
  • Stay up-to-date with product information and competitor activity to provide informed advice to customers.
  • Develop and maintain a strong understanding of our brand values and ensure that they are reflected in all interactions with customers.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong product knowledge and understanding of our brand values.
  • Ability to work collaboratively as part of a team.
  • Flexibility to work varied shifts, including weekends and holidays.

This is a summary of the role and responsibilities. All team members are expected to be flexible and adapt to the changing needs of the business.

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