Hotel Front Desk Assistant

1 month ago


Windsor, Windsor and Maidenhead, United Kingdom Castle Hotel Full time

The Castle Hotel Windsor prides itself on exceptional customer service and a warm welcome to all guests. Our team is dedicated to creating a memorable experience for every visitor.

About Us

The Castle Hotel Windsor is a historic hotel located in the heart of Windsor, with stunning views of the surrounding landscape. Our hotel has been a favorite among royalty and locals alike for centuries.

Our Opportunity

We are seeking a skilled Hotel Receptionist to join our Front Office team. As a Receptionist, you will be the first point of contact for our guests, providing a warm and welcoming experience from the moment they arrive.

Responsibilities

  1. Provide exceptional customer service to all guests, addressing any concerns and making each guest feel valued.
  2. Familiarity with a hotel PMS is an advantage, as is previous experience in a hotel reception, preferably in a luxury four or five-star market.
  3. Strong communication skills, an ability to work under pressure, and immaculate personal presentation are essential for this role.

Benefits

We offer a range of benefits, including free hotel breaks, leisure passes, and enhanced maternity and paternity leave. We also provide opportunities for learning and development, as well as a confidential service offering CBT therapy.

Our Values

We value kindness, generosity, and the happiness of our people. We believe in creating a work environment that is supportive, inclusive, and fun, where everyone can thrive.



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