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Hotel Night Front Desk Supervisor

2 months ago

Windsor, Windsor and Maidenhead, United Kingdom Legoland Full time
About the Role

We are seeking a highly skilled and dedicated Hotel Front of House Assistant - Nights to join our team at the LEGOLAND Windsor Resort. As a key member of our hotel staff, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable overnight stay.

As a Hotel Front of House Assistant - Nights, you will be working in a fast-paced environment, covering shifts from 10:00pm until 07:00am on a 4-on 4-off shift pattern. You will be the first point of contact for our guests and will be responsible for checking them in and out, providing information about our resort and its facilities, and resolving any issues that may arise during their stay.

Responsibilities
  • Provide exceptional customer service to all guests
  • Check guests in and out of the hotel
  • Provide information about the resort and its facilities
  • Resolve any issues or complaints that may arise during a guest's stay
  • Work collaboratively with other members of the hotel team to ensure that our guests have a great experience
Requirements

To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work well under pressure. You must also be able to work flexibly, including nights and weekends.

  • Experience of working in a hotel front of house or receptionist role
  • Able to work flexible hours, including nights and weekends
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure
  • Able to transport yourself to and from work
What We Offer
  • A competitive salary of up to £11.44 per hour, plus additional pay for working between 11:00pm and 6:00am
  • 40% discount off LEGO sets and products on the online LEGO Store
  • Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
  • 25% discount in Merlin retail shops and restaurants
  • Fortnightly pay
  • Pro rata holiday allowance based on 28 days full time equivalent
  • Private pension scheme
  • Life assurance scheme
  • Employee assistance programme
  • Access to Perks at Work which offers 30,000+ national & local employee discounts
  • Free staff parking
  • Ongoing training & development