Application Support Technical Lead
24 hours ago
We are seeking a highly skilled and experienced Application Support Technical Lead to join our IT Service Management team at the University of Liverpool.
About the Role:
The successful candidate will be responsible for leading the 2nd Line Support team, providing technical support for incidents and requests, and acting as a service owner for specific applications. They will also be responsible for ensuring that the full lifecycle of the applications is supported and undertaking project work in collaboration with the wider department.
Key Responsibilities:
- Lead the 2nd Line Support team, providing technical support for incidents and requests.
- Act as a service owner for specific applications, ensuring that the full lifecycle of the applications is supported.
- Undertake project work in collaboration with the wider department.
- Take responsibility for the day-to-day line management of the 2nd Line Support team.
- Act as a point of escalation for technical queries and coordinate all activities the team is responsible for.
Requirements:
- Degree (or equivalent qualifications or relevant professional experience).
- ITIL foundation level certification or equivalent experience in an ITIL support environment.
- Demonstrated commitment to continuing professional development.
Commitment to Diversity:
The University of Liverpool is committed to enhancing workforce diversity and welcomes applications from all backgrounds.
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