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Head of Application Support
2 months ago
At Allied Bakeries, we are seeking an experienced and skilled Head of Application Support to lead our Application Support and Technical Services teams within the GSC Information Systems (IS) function.
Key Responsibilities:- Lead and manage the Application Support team, providing direction, mentorship, and performance management.
- Develop and implement strategies to improve the efficiency and effectiveness of application support services.
- Oversee the support and maintenance of all business-critical applications, ensuring high availability and reliability.
- Coordinate with business units to understand their application needs and ensure timely resolution of issues.
- Act as the primary point of contact for application support-related matters with internal stakeholders.
- Build and maintain strong relationships with business unit leaders to ensure alignment of application support services with business objectives.
- Develop and implement incident and problem management processes to minimize downtime and improve application performance.
- Manage relationships with third-party vendors and service providers, ensuring they meet agreed service levels.
- Ensure all application support activities comply with relevant regulations, standards, and policies.
- At least 5 years' experience at a senior level in IS, leading a large Application Support team, preferably within FMCG industry.
- Strong leadership and team management skills.
- Strong experience of building, maintaining and developing stakeholder relationships directly and through the team.
- ITIL and Service process understanding and ability to apply it in real situations with a logical and systematic approach to problem resolution across a broad spectrum of technologies.
- Bachelor's degree in Information Technology, Computer Science, or a related field. A Master's degree is preferred.
We are committed to equal treatment and opportunities for all our people, and believe in building a diverse and inclusive organisation that represents our communities and generates the best outcomes for consumers, customers and stakeholders.