Customer Care Services Director

2 weeks ago


Chelmsford, Essex, United Kingdom Focus Resourcing Full time

Focusing on delivering exceptional results in New Build and New Homes, we are looking for an experienced New Build Customer Care Manager to lead our customer care services. This 1-year maternity cover contract is an excellent opportunity to develop your skills and expertise in a supportive team environment.

The ideal candidate will have a solid background in customer care management, with specific experience in New Homes and New Build. Key responsibilities will include investigating and resolving new build customer complaints, conducting quality inspections, and providing feedback to the Head of Customer Service.

Additionally, the successful candidate will work closely with the Site Manager to identify areas for improvement and implement remedial works before completion. Excellent communication and organizational skills are essential for this role.

The salary range for this position is £52,000 - £55,000 per annum, with benefits including on-site parking, a car allowance, and hybrid working options.



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