E-commerce Operations Manager
1 week ago
About The Original Factory Shop
We're a leading retailer with a passion for bringing big brands at bargain prices to our customers. With stores nationwide, we're always looking for talented individuals to join our team.
Job Title: Online Fulfilment Manager
We're seeking an experienced Online Fulfilment Manager to join our team in Northallerton. As a key member of our Support Centre, you'll be responsible for ensuring the efficient and accurate fulfillment of online shopping orders.
Key Responsibilities:
• Build strong relationships with stakeholders across the business to drive cross-functional working and collaboration.
• Develop and implement plans to improve productivity, reduce costs, and drive business growth.
• Ensure the Northallerton Fulfilment Centre is fully compliant with trading standards and H&S legislation.
• Collaborate with colleagues to deliver a brilliant customer experience and achieve budget KPIs.
Requirements:
• Proven experience in a managerial or team leader role, preferably in retail or a similar industry.
• Strong communication and interpersonal skills, with the ability to build relationships and work collaboratively.
• Proficient in Microsoft Excel and other Microsoft programs.
• Ability to work efficiently, accurately, and at pace, with a flexible management style and a can-do attitude.
Benefits:
• 31 days holiday (including Bank Holidays)
• Birthday day off
• Colleague discount, including online
• Contributory pension scheme
• Employee Assistance Programme
• Free life insurance
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