Operational Support Manager

2 days ago


Leatherhead, Surrey, United Kingdom ESP Utilities Group Full time
Operations Support Team Leader

The Operations Support Team Leader plays a pivotal role in ensuring the seamless day-to-day leadership of the Operations Support Team. This involves driving productivity, performance management, and tracking key performance indicators (KPIs) to identify areas for improvement and optimize efficiency.

Key Responsibilities:
  • Lead and manage up to 5 Operations Support Specialists, providing guidance and support to ensure team success.
  • Conduct regular one-on-ones and performance reviews to assess and develop team members.
  • Monitor and measure productivity and quality, implementing strategies to enhance performance.
  • Deliver role-specific training and feedback to team members, focusing on areas such as telephony, complaint handling, and process optimization.
  • Support business-led projects, ensuring compliance and adherence to industry standards.
  • Collaborate with the wider management team to drive consistency, best practice, and collaboration across the organization.
Benefits:
  • 26 days of annual leave, increasing to 27 days after 3 years and 28 days after 5 years of service.
  • Bonus scheme.
  • Enhanced pension plan.
  • Private medical insurance.
  • Life insurance.
  • Access to an Employee Rewards Portal, offering exclusive discounts and flexible benefits.
  • One fully paid volunteering day per year.


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