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    {"key_points": ["Responsible for ensuring smooth and efficient operations in the reservations department.", "Deliver high-class guest service experiences to our valued customers.", "Oversee and coordinate the pre-arrival process of special guests and VIPs.", "Manage all booking processes to meet Forbes standards.", "Work towards achieving budgeted targets."]...

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Reservations Manager

2 months ago


Leatherhead, Surrey, United Kingdom Beaverbrook Business Support Full time

We are seeking a highly skilled Reservations Manager to join our team at Beaverbrook Business Support. As a key member of our operations team, you will be responsible for ensuring smooth and efficient operations in the reservations department.

Key Responsibilities:

  • Coordinate pre-arrival processes for special guests and VIPs to ensure seamless service.
  • Manage all booking processes to meet high standards of quality and efficiency.
  • Develop and implement strategies to drive sales and revenue growth.
  • Collaborate with cross-functional teams to achieve business objectives.
  • Provide exceptional guest service experiences, ensuring high levels of satisfaction and loyalty.

Requirements:

  • Business or hospitality management qualifications are advantageous.
  • Experience in hotel operations, preferably in a 5* luxury hotel.
  • Strong understanding of the luxury market and its trends.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Benefits:

We offer a competitive salary and a range of benefits, including:

  • Competitive salary and bonus structure.
  • Opportunities for professional development and growth.
  • Discounts on retail, gym memberships, and other perks.
  • 28 days annual leave, rising by 1 day each year for 5 years.
  • Pension and long service awards.