Reservations Manager
2 weeks ago
We are seeking a highly skilled Reservations Manager to join our team at Beaverbrook, a luxury hotel brand known for its exceptional service and unique experiences.
The successful candidate will be responsible for ensuring smooth and efficient operations in the reservations department, providing high-class guest service experiences, and overseeing the pre-arrival process for special guests and VIPs.
Key Responsibilities:
- Manage reservations and bookings for our country house hotel and London hotel
- Coordinate with the front office team to ensure seamless guest experiences
- Develop and implement strategies to increase revenue and occupancy rates
- Collaborate with the sales team to promote packages and offers
- Monitor and analyze key performance indicators to inform business decisions
Requirements:
- Business or hospitality management qualifications are advantageous but not essential
- Experience in Opera Cloud, Res Diary, TNG, and Synxis is desired
- Experience in a 5* luxury hotel in a similar role
- Understanding of the luxury market
- Sales-driven, organised, and efficient
What We Offer:
- Competitive salary up to £40,000 per annum dependent upon skills and experience plus Commission
- Discounts on retail, gym memberships, cinema tickets, and many more with Hospitality Rewards App
- Personal development support
- Wide range of recognised qualifications and development opportunities
- Discounted rates on Food & Beverage
- Meals on duty for some positions
- 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years
- Pension
- Long Service Awards
- Recommend a friend scheme
- Cycle to work scheme
- Uniforms
- And other local benefits
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