Luxury Hotel Reservations Professional

4 days ago


Leatherhead, Surrey, United Kingdom Beaverbrook Full time
Beaverbrook is seeking an experienced Luxury Hotel Reservations Professional to join its team. Located in Leatherhead, our luxury hotel and London hotel, Beaverbrook Town House, are looking for a skilled individual to ensure smooth and efficient reservations operations.

As a Luxury Hotel Reservations Professional, you will be responsible for delivering high-class guest service experiences. This involves overseeing and coordinating the pre-arrival process of special guests and VIPs, ensuring all booking processes meet Forbes standards while working towards achieving budgeted targets.

Key Responsibilities:

* Ensure smooth and efficient operations in the reservations department.
* Deliver high-class guest service experiences.
* Oversee and coordinate pre-arrival processes for special guests and VIPs.
* Manage all booking processes to meet Forbes standards.
* Work towards achieving budgeted targets.

Ideal Candidate:

* Business or hospitality management qualifications are advantageous but not essential.
* Experience in Opera Cloud, Res Diary, TNG, and Synxis is desired.
* Experience in a 5* luxury hotel in a similar role.
* Understanding of the luxury market.
* Sales-driven, organised, and efficient.

Shift Pattern:

* 40 hours per week.
* The ideal candidate will be flexible in working any 5 days out of 7.
* The hours for this position will typically consist of 09:00-17:30 Monday-Friday.

Salary:

* Up to 40,000 per annum dependent upon skills and experience plus Commission.

Benefits:

* Competitive salary.
* Discounts on retail, gym memberships, cinema tickets, and many more with Hospitality Rewards App.
* Personal development support.
* Wide range of recognised qualifications and development opportunities.
* Discounted rates on Food & Beverage.
* Meals on duty for some positions.
* 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years.
* Pension.
* Long Service Awards.
* Recommend a friend scheme.
* Cycle to work scheme.
* Uniforms.
* And other local benefits.

If you are a motivated and experienced individual looking for a challenging role in a luxury hotel environment, we encourage you to apply.

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