Reservations Manager

3 weeks ago


Leatherhead, Surrey, United Kingdom Beaverbrook Full time
Reservations Manager Job Description

We are seeking a highly skilled Reservations Manager to join our team at Beaverbrook. As a key member of our reservations department, you will be responsible for ensuring smooth and efficient operations, providing exceptional guest service experiences, and overseeing the pre-arrival process for special guests and VIPs.

Key Responsibilities:
  • Coordinate and manage reservations for our country house hotel and London hotel, ensuring seamless and efficient operations.
  • Deliver high-class guest service experiences, exceeding Forbes standards and meeting budgeted targets.
  • Oversee the pre-arrival process for special guests and VIPs, ensuring all booking processes meet the highest standards.
  • Manage and coordinate with the reservations team to ensure effective communication and seamless execution of reservations.
  • Work closely with the sales team to drive revenue growth and meet budgeted targets.
Requirements:
  • Business or hospitality management qualifications are advantageous but not essential.
  • Experience in Opera Cloud, Res Diary, TNG, and Synxis is desired.
  • Experience in a 5* luxury hotel in a similar role is highly valued.
  • Understanding of the luxury market and ability to provide exceptional guest service experiences.
  • Sales-driven, organised, and efficient with a strong attention to detail.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for personal development and career growth.
  • Discounts on retail, gym memberships, cinema tickets, and more with Hospitality Rewards App.
  • 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years.
  • Pension and long service awards.
  • Recommend a friend scheme and cycle to work scheme.

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