Technical Support Specialist
3 weeks ago
Sentenia Systems, Inc., a leading provider of business telephone systems, is seeking an experienced Technical Support Specialist to join their team in Wakefield, MA. As a Technical Support Specialist, you will be responsible for the installation, configuration, and maintenance of Mitel business telephone systems.
Key Responsibilities:- Installation and configuration of Mitel phone systems
- Troubleshooting and repair of technical issues with voice and data carriers
- End-user training on Mitel products
- Site surveys and assessments of customer needs
- Collaboration with sales and engineering teams to ensure seamless integration of new technologies
The ideal candidate will have certifications in two or more of the following: MiVoice, MiCollab, Nupoint, MiContact Center, DVS (Encore). Additional certifications in Avaya, Alcatel, and Allworx phone systems are a plus. The salary for this position is estimated at $70,000 - $90,000 per year, depending on experience.
Requirements:- Certifications in two or more of the following: MiVoice, MiCollab, Nupoint, MiContact Center, DVS (Encore)
- Certifications in Avaya, Alcatel, and Allworx phone systems a plus
- Knowledge of Networking, VoIP environment, Routing Protocols, VLANS
- Willingness to travel with some night and weekend work when needed
- Ability to be part of on-call rotation
- Possess excellent verbal and written communication skills, be a team player, self-starter with customer service focus
- Ability to multitask
- Must possess basic diagnostic skills
- Ability to work at heights and on ladders
- Able to work in a fast-paced environment
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