Technical Support Specialist

3 weeks ago


Cambridgeshire and Peterborough, United Kingdom Sentenia Systems, Inc. Full time

Sentenia Systems, Inc., a leading provider of business telephone systems, is seeking an experienced Technical Support Specialist to join their team in Wakefield, MA. As a Technical Support Specialist, you will be responsible for the installation, configuration, and maintenance of Mitel business telephone systems.

Key Responsibilities:
  • Installation and configuration of Mitel phone systems
  • Troubleshooting and repair of technical issues with voice and data carriers
  • End-user training on Mitel products
  • Site surveys and assessments of customer needs
  • Collaboration with sales and engineering teams to ensure seamless integration of new technologies

The ideal candidate will have certifications in two or more of the following: MiVoice, MiCollab, Nupoint, MiContact Center, DVS (Encore). Additional certifications in Avaya, Alcatel, and Allworx phone systems are a plus. The salary for this position is estimated at $70,000 - $90,000 per year, depending on experience.

Requirements:
  • Certifications in two or more of the following: MiVoice, MiCollab, Nupoint, MiContact Center, DVS (Encore)
  • Certifications in Avaya, Alcatel, and Allworx phone systems a plus
  • Knowledge of Networking, VoIP environment, Routing Protocols, VLANS
  • Willingness to travel with some night and weekend work when needed
  • Ability to be part of on-call rotation
  • Possess excellent verbal and written communication skills, be a team player, self-starter with customer service focus
  • Ability to multitask
  • Must possess basic diagnostic skills
  • Ability to work at heights and on ladders
  • Able to work in a fast-paced environment


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