Technical Support Specialist

5 days ago


Cambridgeshire and Peterborough, United Kingdom Understanding Recruitment Full time

Job Overview

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This role involves providing technical support to customers and colleagues, with opportunities to showcase technical and stakeholder management skills. The successful candidate will be responsible for supporting business growth, working closely alongside client teams to action and fix tickets.

About the Role

We are seeking an experienced IT Support Engineer to join our team. As a 2nd/3rd line support engineer, you will be expected to have experience of infrastructure (on-prem/cloud) as well as Office 365, Microsoft Azure, and Hyper-V.

Responsibilities

  1. Provide direct support to customers and colleagues.
  2. Travel to client sites 4 days a week and be based one day a week on-site in Cambridge.
  3. Support the business growth by working closely alongside the client teams.
  4. Action and fix tickets, using Windows and Microsoft Azure knowledge.

Requirements

  • Experience of 2nd/3rd Line Support.
  • Microsoft Azure experience.
  • Brilliant communication skills, both written and verbal.
  • Experience of working with Office 365 and Hyper-V.
  • Exposure of working in a busy user support environment.

Benefits

This is a great opportunity for an ambitious field service engineer to further develop their career. Salary: £25,000 - £30,000 per year + excellent benefits. Location: St Ives, Cambridge.



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