Customer Service Representative

4 weeks ago


Crewe, Cheshire East, United Kingdom Likewize Full time

About the Role

We are seeking a highly skilled German speaking Customer Service Advisor to join our team at Likewize. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients across Germany.

Your Key Responsibilities

  • Answering inbound and outbound calls to customers and technicians regarding appointments and problem resolution
  • Handling and recording customer complaints
  • Managing live chat interactions
  • Responding to customer reviews
  • Ensuring customer service level agreements are met
  • Respecting information security policies and procedures

Requirements

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet monthly targets
  • Fluency in English and German
  • Time management and prioritization skills

What We Offer

  • A competitive salary and benefits package
  • 22 days annual leave, increasing through length of service
  • A supportive and collaborative culture
  • A range of learning and development opportunities
  • Health cash plan and access to a GP

At Likewize, We Value Our Employees

We are committed to providing a positive and inclusive work environment that supports the growth and development of our employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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