Enquiries Administrator
3 weeks ago
We are seeking a highly skilled and experienced Enquiries Administrator to join our team at Durham University. As a key member of our Student and Academic Services Directorate, you will play a vital role in providing exceptional customer service to our students, colleagues, and external stakeholders.
Key Responsibilities- Provide timely and accurate responses to student enquiries, resolving routine issues and providing information and updates to help your team find solutions.
- Collect, organise and record data and information accurately, using standard office-based devices and applications such as Word, Teams and Excel to deliver services.
- Collaborate with colleagues across the University to ensure that services are being delivered in an efficient and collaborative way, liaising with external service providers to plan the delivery of services and events.
- Support the development of products and services, adapting them in response to feedback and to meet changing demands.
- Contribute to the creation of a welcoming and inclusive environment, promoting positive wellbeing arrangements that benefit you and your team.
- Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience.
- Experience of working in a busy office environment delivering front line customer service or having relevant qualifications for the role.
- Experience of managing time and working under pressure without compromising on quality.
- Excellent spoken and written communication skills.
- Demonstrable ability to provide a high-quality advice and guidance service to a range of customers and colleagues.
- Good digital skills including experience in using digital devices and apps including telephony systems, Live Chat, Microsoft 365 and digital booking systems.
- Committed to continuing professional development.
- Ability to solve problems and resolve straightforward issues yourself and as part of a team.
- Ability to serve a wide range of customers with tact and diplomacy.
As a member of our team, you will have access to a range of benefits, including:
- A competitive salary.
- 27 Days annual leave per year in addition to, eight public holidays and four customary days per year - a total of 39 days per year.
- No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
- Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
- On site nursery is available and access to holiday camps for children aged 5-16 throughout the year.
- Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector.
- A genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University.
- The opportunity to take part in staff volunteering activities to make a difference in the local community.
- Discounts are available via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, the cinema, and days out at various attractions.
- We offer generous pension schemes.
Durham University is a globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. We are committed to creating a welcoming and inclusive environment where our people feel supported and valued, enabling them to not only succeed but thrive.
We welcome and encourage applications from members of groups who are under-represented in our workforce, including people with disabilities, women and Black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process.
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Enquiries Administrator
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Durham, Durham, United Kingdom Durham University Full timeAbout the RoleWe are seeking a highly skilled and experienced Enquiries Administrator to join our team at Durham University. As a key member of our Student and Academic Services Directorate, you will play a vital role in providing exceptional customer service to our students, colleagues, and external stakeholders.Key ResponsibilitiesProvide a high-quality...
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Enquiries Administrator
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