Reservation Coordinator

6 days ago

London, Greater London, United Kingdom Caprice - Head Office Full time

Job Summary:

We are seeking a highly organized and customer-focused Reservationist to manage the brand's reservation system, ensuring that all bookings are handled efficiently and with care. The ideal candidate will have excellent communication skills, attention to detail, and the ability to provide exceptional customer service.

Key Responsibilities:

  • Manage all incoming reservation requests, ensuring bookings are accurately recorded and confirmed.
  • Coordinate with the restaurant management team to optimize table availability and guest flow.
  • Communicate with guests to confirm reservations, answer questions, and accommodate any special requests or dietary needs.
  • Assist in coordinating large parties, private events, and special occasions.
  • Monitor the restaurant's seating capacity, ensuring reservations are spaced appropriately to avoid overbooking.
  • Maintain a friendly and professional demeanor when interacting with guests, addressing inquiries and resolving any issues that may arise.
  • Keep accurate records of guest preferences and special requests to enhance the overall guest experience.
  • Collaborate with the restaurant management team to ensure that any last-minute changes to reservations are effectively communicated.
  • Stay informed about the restaurant's menu, specials, promotions, and events to provide up-to-date information to guests.

Requirements:

  • Previous experience as a Reservationist or in a similar role within a hospitality or restaurant setting.
  • Excellent communication and customer service skills, with a warm and professional demeanor.
  • Strong organizational skills and attention to detail, with the ability to manage multiple reservations and guest requests.
  • Proficiency with reservation management systems.
  • Strong problem-solving skills and the ability to resolve guest issues in a timely and professional manner.
  • A passion for providing exceptional guest experiences and contributing to a positive team environment.

Benefits:

  • Generous discount off your bill when dining in one of our restaurants.
  • Unrivalled opportunities for progression across the Group.
  • 28 days holiday, increasing with length of service up to 5 extra days.
  • Recommend a friend scheme with great bonuses per individual referral.
  • Exclusive access to our discounts, including money off gym memberships, travel, online shopping, gadgets, and more.
  • Reward programs, long service awards, and staff recognition and incentives.

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