Reservations Coordinator

3 weeks ago

London, Greater London, United Kingdom Chotto Matte - UK Full time

Average Hourly Rate: Up to £14.50 ph inclusive of tronc.

Contract: Part-time, 2 shifts, between Monday - Sunday.

About Us:

Chotto Matte is dedicated to delivering the finest fusion of Peruvian and Japanese cuisine in a lively and modern setting. We take pride in our commitment to quality and exceptional service, ensuring a unique dining experience that consistently delights our patrons.

With ambitious expansion plans underway, Chotto Matte is poised for growth, with future openings anticipated in various international locations. We seek passionate and enthusiastic individuals who are eager to contribute to our mission and elevate our venues to new heights.

Position Overview:

As the central Reservations Coordinator for Chotto Matte UK, you will oversee all incoming reservation requests and inquiries for our UK locations. Collaborating closely with our Sales & Events manager and onsite Reception teams, proficiency in reservation management systems is essential, along with relevant experience in the hospitality sector.

This part-time role will involve working from our central office and our restaurant locations, requiring flexibility in your schedule.

Key Responsibilities:

  • Respond to reservation inquiries via phone, email, and online platforms in a timely and professional manner.
  • Efficiently manage the reservation system to maximize seating capacity and enhance table turnover.
  • Foster strong relationships with guests, recognizing their preferences and special requests to deliver personalized service.
  • Maintain and nurture relationships with returning guests.
  • Coordinate with the front-of-house team to ensure effective communication and execution of all reservations.
  • Keep accurate records of reservations and guest information.
  • Address guest inquiries, feedback, and complaints with professionalism, striving to exceed expectations at every opportunity.

Requirements:

  • Outstanding written and verbal communication skills in English.
  • Understanding of restaurant operations and guest relations.
  • Ability to manage multiple tasks and follow instructions effectively.
  • Capability to perform well under pressure.
  • Dependable, courteous, and prompt.
  • Prior experience in a similar role within the hospitality industry, ideally in a high-end restaurant setting.
  • Exceptional interpersonal skills, with the ability to engage confidently with guests and colleagues.
  • Strong organizational skills and attention to detail.
  • Proficiency in reservation management software and basic computer skills.
  • Willingness to work evenings, weekends, and holidays as necessary.
  • A genuine passion for hospitality and a commitment to providing outstanding service.

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