Reservations Coordinator

3 weeks ago

London, Greater London, United Kingdom Chotto Matte - UK Full time

Hourly Compensation - Up to £14.50 per hour, inclusive of tronc.

Employment Type - Part-time, requiring 2 shifts across the week.

Company Overview:

Chotto Matte is dedicated to delivering the finest Peruvian and Japanese culinary experiences to a contemporary audience within a lively and modern setting.

We are committed to our people and uphold the highest standards of quality. Chotto Matte is known for its exceptional service and distinctive dining atmosphere that consistently impresses our patrons.

With ambitious expansion plans underway, Chotto Matte's global presence is set to grow, with new locations anticipated in various international cities. Our journey is just beginning.

We seek enthusiastic and like-minded individuals who are eager to take ownership of their roles, challenge our business, and strive to enhance our venues.

Position Overview:

As the centralized Reservations Coordinator for Chotto Matte UK, you will oversee all incoming reservation requests and inquiries for our locations. Collaborating closely with our Sales & Events Manager and on-site Reception teams, proficiency in reservation management systems is essential, along with relevant experience in the hospitality sector.

This part-time position will involve working between our Head Office and restaurant locations.

Key Responsibilities:

  • Respond to reservation inquiries via phone, email, and online platforms in a timely and professional manner.
  • Effectively manage the reservation system to optimize seating capacity and enhance table turnover.
  • Establish strong relationships with guests, recognizing their preferences and special requests to deliver personalized service.
  • Foster and maintain relationships with returning guests.
  • Coordinate with the front-of-house team to ensure smooth communication and execution of all reservations.
  • Keep accurate records of reservations and guest details.
  • Address guest inquiries, feedback, and complaints with professionalism, aiming to exceed expectations at every opportunity.

Qualifications:

  • Strong written and verbal communication skills in English.
  • Understanding of restaurant operations and guest relations.
  • Ability to manage multiple tasks and follow instructions.
  • Capable of performing well under pressure.
  • Demonstrate reliability, courtesy, and promptness.
  • Prior experience in a similar role within the hospitality industry, ideally in a high-end restaurant setting.
  • Excellent communication and interpersonal skills, with the ability to engage confidently with guests and colleagues.
  • Strong organizational skills and attention to detail.
  • Familiarity with reservation management software and basic computer proficiency.
  • Willingness to work evenings, weekends, and holidays as needed.
  • A genuine passion for hospitality and a commitment to providing outstanding service.

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