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Reservations Coordinator

2 months ago

London, Greater London, United Kingdom Alchemy Global Talent Solutions Full time

Job Summary:

Alchemy Global Talent Solutions is seeking a skilled Reservations Coordinator to join our team. As a key member of our hospitality team, you will be responsible for ensuring seamless booking experiences for our clients.

Key Responsibilities:

  • Booking and Reservations: Handle enquiries, bookings, and cancellations with accuracy and efficiency, utilizing reservation systems for processing and record-keeping.
  • Customer Service: Provide prompt and excellent customer service via phone and email, addressing guest concerns and special requests to enhance their experience.
  • Communication and Coordination: Liaise with departments for smooth communication and guest coordination, ensuring a seamless experience for our clients.

Requirements:

  • Experience: Previous reservations or hospitality experience preferred.
  • Skills: Strong organisational and communication skills, proficient in reservation systems and basic computer packages.
  • Work Environment: This is an on-site role with the opportunity to work hybrid after probation period.