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Reservations Coordinator

2 months ago

London, Greater London, United Kingdom Chotto Matte - UK Full time

Hourly Compensation - Up to £14.50 per hour, inclusive of tronc.

Employment Type - Part-time, 2 shifts, available from Monday to Sunday.

About Chotto Matte:

Chotto Matte is dedicated to delivering the finest Peruvian and Japanese culinary experiences to a contemporary audience within a lively and modern setting.

We are committed to excellence in service and creating unique dining experiences that consistently impress our guests. With ambitious expansion plans underway, Chotto Matte is poised for growth, with new locations on the horizon.

We seek passionate and enthusiastic individuals who are eager to take ownership of their roles, challenge our business, and contribute to making our venues exceptional.

Position Overview:

As the centralized Reservations Coordinator for Chotto Matte UK, you will oversee all incoming reservation requests and inquiries for our UK locations. Collaborating closely with our Sales & Events Manager and on-site Reception teams, proficiency in reservation management systems is essential, along with relevant experience in the hospitality sector.

This is a part-time position based between our Head Office and restaurant locations.

Availability: Weekend availability is required, with flexibility in shift patterns.

Key Responsibilities:

  • Respond to incoming reservation inquiries via phone, email, and online platforms in a timely and professional manner.
  • Effectively manage the reservation system to optimize seating capacity and enhance table turnover.
  • Establish strong relationships with guests, understanding their preferences and special requests to deliver personalized service.
  • Maintain and nurture relationships with returning guests.
  • Coordinate with the front-of-house team to ensure clear communication and execution of all reservations.
  • Keep accurate records of reservations and guest information.
  • Address guest inquiries, feedback, and complaints with professionalism, striving to exceed expectations.

Qualifications:

  • Exceptional written and verbal communication skills in English.
  • Understanding of restaurant operations and guest relations.
  • Ability to multitask and follow instructions effectively.
  • Capable of working efficiently under pressure.
  • Demonstrate punctuality, courtesy, and reliability.
  • Prior experience in a similar role within the hospitality industry, preferably in a high-end dining environment.
  • Outstanding communication and interpersonal skills, with the ability to engage confidently with guests and colleagues.
  • Strong organizational and multitasking skills, with meticulous attention to detail.
  • Proficiency in reservation management software and basic computer skills.
  • Willingness to work evenings, weekends, and holidays as necessary.
  • A genuine passion for hospitality and a commitment to providing exceptional service.