Customer Solutions Associate

3 weeks ago

Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

Summary

We are seeking a skilled Customer Solutions Associate to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in helping customers navigate their financial journey and achieve financial stability.

About the Role

This is an exciting opportunity to work with a dynamic and supportive team, where you will have the chance to make a real difference in the lives of our customers. As a Customer Solutions Associate, you will be responsible for providing exceptional customer service, resolving customer queries, and working towards business targets.

Key Responsibilities

  • Provide outstanding customer service through inbound and outbound calls, ensuring customers feel valued and supported.
  • Work collaboratively with colleagues to achieve business targets and improve customer outcomes.
  • Develop and maintain a deep understanding of our products and services, ensuring accurate information is provided to customers.
  • Identify and escalate customer concerns, working closely with internal teams to resolve issues efficiently.
  • Participate in ongoing training and development to enhance skills and knowledge, ensuring you remain up-to-date with industry developments and best practices.

What We Offer

As a valued member of our team, you can expect a range of benefits, including:

  • A competitive starting salary of £23,540, with opportunities for pay increases and bonuses.
  • A comprehensive benefits package, including life assurance, 28 days holiday, and flexible benefits options.
  • Ongoing training and development opportunities, helping you grow and progress in your career.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • The chance to make a real difference in the lives of our customers, working for a company that truly cares about its people and the community.

Requirements

To be successful in this role, you will need:

  • Demonstrable skills in customer service and communication.
  • Experience working in a contact centre environment, with a strong understanding of customer needs and expectations.
  • Ability to work collaboratively as part of a team, with a focus on achieving business targets and improving customer outcomes.
  • Excellent problem-solving skills, with the ability to think critically and resolve customer concerns efficiently.
  • Strong attention to detail, with a focus on accuracy and quality in all aspects of your work.

Why Join Us?

At Lowell Financial Ltd, we are passionate about making a positive impact on the lives of our customers. We believe in the importance of teamwork, collaboration, and continuous learning, and we are committed to creating a workplace that is inclusive, supportive, and rewarding. If you share our values and are passionate about delivering exceptional customer service, we would love to hear from you.

  • Customer Solutions Associate

    3 weeks ago

    Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    SummaryWe are seeking a skilled Customer Solutions Associate to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in helping customers navigate their financial journey and achieve financial stability.About the RoleThis is an exciting opportunity to work with a dynamic and supportive team, where you will...

  • Customer Solutions Associate

    3 weeks ago

    Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    SummaryWe are seeking a skilled Customer Solutions Associate to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in helping customers navigate their financial journey and achieve financial stability.About the RoleThis is an exciting opportunity to work with a dynamic and supportive team, where you will...

  • Customer Solutions Associate

    4 weeks ago

    Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    SummaryWe are seeking a skilled Customer Solutions Associate to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in helping customers navigate their financial journey and achieve financial stability.About the RoleThis is an exciting opportunity to work with a leading financial services company, where...

  • Customer Solutions Associate

    4 weeks ago

    Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    SummaryWe are seeking a skilled Customer Solutions Associate to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in helping customers navigate their financial journey and achieve financial stability.About the RoleThis is an exciting opportunity to work with a leading financial services company, where...

  • Customer Solutions Associate

    2 weeks ago

    Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    Lowell Financial Ltd is a leading company in the UK finance sector, and we're excited to announce a new opportunity for talented individuals to join our team as a Customer Solutions Associate.We're looking for someone with excellent interpersonal skills, who can build rapport with customers and demonstrate active listening. Previous collections or sales...

  • Customer Solutions Associate

    3 weeks ago

    Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    SummaryWe are seeking a skilled Customer Solutions Associate to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in helping customers navigate their financial journey and achieve financial stability.About the RoleThis is an exciting opportunity to work with a leading financial services company, where...

  • Customer Solutions Associate

    3 weeks ago

    Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    SummaryWe are seeking a skilled Customer Solutions Associate to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in helping customers navigate their financial journey and achieve financial stability.About the RoleThis is an exciting opportunity to work with a leading financial services company, where...

  • Customer Solutions Associate

    4 weeks ago

    Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    About the RoleWe are seeking a highly skilled and empathetic Customer Solutions Associate to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in navigating our customers' journey and helping them achieve financial health.Key ResponsibilitiesProvide exceptional customer service, answering inbound and...

  • Customer Solutions Associate

    4 weeks ago

    Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    About the RoleWe are seeking a highly skilled and empathetic Customer Solutions Associate to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in navigating our customers' journey and helping them achieve financial health.Key ResponsibilitiesProvide exceptional customer service, answering inbound and...

  • Customer Solutions Associate

    2 days ago

    Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    Our MissionAt Lowell Financial Ltd, we believe that everyone deserves a second chance. As a Customer Solutions Associate, you will play a vital role in helping our customers get back on their feet and achieve financial stability. We are committed to creating a supportive and inclusive work environment that fosters growth and development for all our team...

  • Customer Solutions Associate

    7 days ago

    Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    Job SummaryWe are seeking a highly skilled Customer Solutions Associate to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in helping our customers navigate their financial journey and achieve financial wellbeing.Key ResponsibilitiesProvide exceptional customer service and support to customers via...

  • Customer Solutions Associate

    5 days ago

    Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    Role OverviewWe are seeking a highly skilled Customer Solutions Associate to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in navigating our customers' journey and helping them achieve financial health.Key ResponsibilitiesProvide exceptional customer service and support to our customers, answering...

  • Customer Solutions Associate

    1 week ago

    Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    Role OverviewWe are seeking a highly skilled and empathetic Customer Solutions Associate to join our contact centre team at Lowell Financial Ltd. As a key member of our team, you will play a vital role in navigating our customers' journey and helping them achieve financial health.Key ResponsibilitiesProvide exceptional customer service and support to our...

  • Customer Solutions Associate

    1 week ago

    Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    Job SummaryWe are seeking a skilled Customer Solutions Associate to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in helping customers navigate their financial journey and achieve financial health.Key ResponsibilitiesProvide exceptional customer service and support to customers via inbound and...

  • Customer Solutions Associate

    2 weeks ago

    Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    Role OverviewWe are seeking a skilled Customer Solutions Associate to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in helping customers navigate their financial journey and achieve financial health.Key ResponsibilitiesProvide exceptional customer service and support to customers via inbound and...

  • Customer Solutions Associate

    4 weeks ago

    Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    Unlock Your Career PotentialWe're Lowell Financial Ltd, a leading company in the UK finance sector, and we're on a mission to make credit work better for all. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals to join our growing team.About the RoleWe're seeking a Customer Solutions Associate...

  • Customer Solutions Associate

    4 weeks ago

    Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    Unlock Your Career PotentialWe're Lowell Financial Ltd, a leading company in the UK finance sector, and we're on a mission to make credit work better for all. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals to join our growing team.About the RoleWe're seeking a Customer Solutions Associate...

  • Customer Solutions Associate

    4 weeks ago

    Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    Role OverviewWe are seeking a highly skilled and empathetic Customer Solutions Associate to join our contact centre team at Lowell Financial Ltd. As a key member of our team, you will play a vital role in navigating our customers' journey and helping them achieve financial health.Key ResponsibilitiesProvide exceptional customer service and support to...

  • Customer Solutions Associate

    4 weeks ago

    Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    Role OverviewWe are seeking a highly skilled and empathetic Customer Solutions Associate to join our contact centre team at Lowell Financial Ltd. As a key member of our team, you will play a vital role in navigating our customers' journey and helping them achieve financial health.Key ResponsibilitiesProvide exceptional customer service and support to...

  • Customer Solutions Associate

    4 weeks ago

    Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    About the RoleWe are seeking a highly skilled and empathetic Customer Solutions Associate to join our contact centre team at Lowell Financial Ltd. As a key member of our team, you will play a vital role in navigating our customers' journey and helping them achieve financial health.Key ResponsibilitiesProvide exceptional customer service and support to our...