Digital Solutions Specialist
4 weeks ago
Contract Type: 3 months
Location: Local authority
About the Role:
We are seeking a skilled Forms Developer to join our team and support our Digital Manager in creating high-quality user experiences for our residents.
The successful candidate will be responsible for developing Drupal webforms to replace our existing online forms, with a focus on delivering a simpler user journey that facilitates higher engagement and self-service adoption.
Key Responsibilities:
- Migrate existing online forms into Drupal webforms, making enhancements as required to improve the customer service experience.
- Support the Digital Manager in developing a user-centred approach to self-service solutions for high-volume service areas.
- Assist in identifying process improvements for users and work with service areas to design and implement new approaches and technology.
- Collaborate with stakeholders from all directorates and the Council's IT provider to develop self-service and CRM systems.
- Advise the organisation on digital design standards and guidelines that meet Government Digital Service principles and accessibility criteria.
- Manage the issue management process via User Acceptance Testing, ticketing systems, and collaborative tools.
Requirements:
The ideal candidate will have experience in webform development, user experience design, and process improvement. Strong communication and collaboration skills are essential for this role.
What We Offer:
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.
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