Digital Solutions Developer

4 weeks ago


Bexley, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Description
As a key member of the CRA GROUP LIMITED team, we are seeking a skilled Forms Developer to support our Digital Manager in creating high-quality Drupal webforms. The successful candidate will be responsible for migrating existing online forms into Drupal webforms, enhancing their functionality to improve the customer service experience for residents. This role will involve working closely with stakeholders from various directorates and the Council's IT provider to develop self-service and CRM systems, including e-forms, processes, users, and back-office system connectors. The ideal candidate will have a user-centred approach to digital design, adhering to Government Digital Service principles and accessibility criteria. Key responsibilities include:

• Collaborating with the Digital Manager to design and implement new approaches and technology to improve customer experience and process efficiency.
• Developing and maintaining Drupal webforms, ensuring they meet the highest standards of quality and user experience.
• Working with a wide range of stakeholders to identify and implement process improvements for users.
• Managing the issue management process via User Acceptance Testing (UAT), ticketing systems, and collaborative tools.

This is an exciting opportunity for a skilled Forms Developer to join our team and contribute to the development of innovative digital solutions. If you have a passion for digital design and a user-centred approach, we encourage you to apply for this role.

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