Digital Solutions Specialist

7 days ago


Bexley, Greater London, United Kingdom Brackenberry Full time

We are seeking a highly skilled Digital Solutions Specialist to assist with the appointment of a Forms Developer on a 3-month contract, which is likely to be extended at the client’s discretion. If you have relevant experience and skills, we encourage you to apply with your CV for immediate consideration.

Rate of Pay: £348.00 - £459.93 per hour

About the Role

The successful candidate will be responsible for migrating existing online forms into Drupal webforms, while making enhancements to improve the customer service experience for residents. This includes supporting the Digital Manager in developing a user-centered approach to all self-service solutions for high volume service areas across the authority and improving business processes and customer experience.

  • To identify how processes can be improved for users and work with service areas to design and implement new approaches and technology to enhance customer experience and process efficiency.
  • To develop self-service and CRM systems, including e-forms, processes, users, and back-office system connectors to support normal service provision and drive forward self-service adoption.
Requirements

To succeed in this role, you will need:

  • A degree standard of education or equivalent qualification
  • A Level standard of education or equivalent qualification
  • Formal management qualification
Key Skills

We are looking for individuals with:

  • Excellent communication and project management skills
  • Ability to work effectively with stakeholders from various directorates and the Council's IT provider (NEC)
  • Strong technical skills, including experience with Drupal webforms and self-service solutions
About Us

Brackenberry Ltd is committed to equality in the workplace and is an equal opportunity employer. We welcome applications from candidates who meet the required qualifications and skills. Please note that we will interpret your application as permission to submit your CV to this role unless you advise us otherwise.



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