Digital Forms Specialist

4 weeks ago


Bexley, Greater London, United Kingdom Brackenberry Full time

We are seeking a highly skilled Digital Forms Specialist to join our team at Brackenberry Ltd. The successful candidate will be responsible for migrating existing online forms into Drupal webforms, while making enhancements to improve the customer service experience for residents.

Key Responsibilities:

  • To migrate existing online forms into Drupal webforms, making enhancements as required.
  • To support the Digital Manager in developing a user-centred approach to self-service solutions.
  • To assist with identifying process improvements and designing new approaches and technology.
  • To work with stakeholders from various directorates and the Council's IT provider.
  • To develop self-service and CRM systems, including e-forms, processes, users, and back-office system connectors.

Requirements:

  • Degree standard of education or equivalent.
  • A Level standard of education or equivalent.
  • Formal Management Qualification.

Please note that the successful candidate should be available to work immediately or at short notice and have the right to work in the UK.



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