Digital Solutions Specialist

4 weeks ago


Bexley, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Description

We are seeking a skilled Forms Developer to join our team at CRA GROUP LIMITED.

Job Summary:

The successful candidate will be responsible for creating high-quality user experiences by developing Drupal webforms that meet the needs of our customers. This role will involve migrating existing online forms into Drupal webforms, enhancing their functionality, and improving the overall customer service experience.

Key Responsibilities:

  • Develop and implement Drupal webforms that meet the needs of our customers
  • Migrate existing online forms into Drupal webforms
  • Enhance the functionality of webforms to improve the customer service experience
  • Work with stakeholders to identify areas for process improvement and develop solutions to improve customer experience and process efficiency
  • Develop self-service and CRM systems, including e-forms, processes, users, and back-office system connectors
  • Advise the wider organisation on digital design standards and guidelines that meet the Government Digital Service principles and accessibility criteria
  • Manage the issue management process via User Acceptance Testing (UAT), ticketing systems, and collaborative tools

Requirements:

  • Strong experience in Drupal development and webform creation
  • Excellent understanding of user experience design principles
  • Ability to work with stakeholders to identify areas for process improvement
  • Strong analytical and problem-solving skills
  • Excellent communication and project management skills

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply:

If you are a motivated and experienced Forms Developer looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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