Technical Support Professional

15 hours ago


Leeds, Leeds, United Kingdom CV-Library Full time

Job Title: Technical Support Professional

Location: Leeds, UK

Salary: £26,000 per annum

We are seeking a highly skilled and motivated individual to fill the role of Technical Support Professional based in Leeds. This is an excellent opportunity for those looking to progress their career in IT.

The successful candidate will have the chance to work on a diverse range of tasks, with no two days being the same. They will be responsible for providing technical support and assistance to end-users via various communication channels, troubleshooting and resolving technical issues in a timely and efficient manner.

Key Responsibilities:

  • Providing technical support and assistance to end-users
  • Troubleshooting and resolving technical issues
  • Documenting and maintaining accurate records of technical support interactions
  • Collaborating with colleagues to resolve complex technical issues
  • Continuously developing knowledge and skills in order to stay up-to-date with the latest technologies and trends

Requirements:

  • Degree in Computer Science or related field (or equivalent experience)
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and meet deadlines
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and Windows Desktop OS
  • Experience with Office 365, Windows Server, Active Directory, and Networking

Benefits:

  • A competitive salary of £26,000 per annum
  • Ongoing training and development opportunities
  • The chance to work in a dynamic and growing company
  • A supportive and collaborative team environment


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