Complaints Resolution Specialist

4 days ago


Braintree, Essex, United Kingdom Eastlight Community Homes Limited Full time

Make a meaningful impact in people's lives by delivering exceptional customer service and effective debt management at Eastlight Community Homes Limited.

About the Role

We are seeking a skilled Income Manager to join our team and drive income collection and debt recovery within our organisation. As an Income Manager, you will be responsible for maximising income through effective recovery of all housing-related debt, while working in accordance with policies and procedures.

Key Responsibilities

  • Provide a firm but fair approach to income collection.
  • Maximise income within Eastlight through effective recovery of all housing-related debt, including rent and service charges.
  • Provide excellent customer services via telephone and face-to-face.
  • Maintain good working relationships with internal and external key partners and collaborate with stakeholders to promote financial inclusion.

What We Offer

  • A competitive annual base salary of £35,374.
  • A car allowance of £2,200 per annum.
  • A total rewards package, including a group stakeholder pension plan, 30 days annual leave, and BUPA healthcare cash plan.

About Us

Eastlight Community Homes Limited is a vibrant, resident-led housing association for the East of England. We own and look after 14,500 homes and have plans to build many more to tackle the demand for affordable housing.

Join us in our mission to enhance the well-being of our residents and make a real difference in their lives.



  • Braintree, Essex, United Kingdom Essex County Council Full time

    Community Safety SpecialistAbout the Role:We are seeking a highly motivated and experienced Community Safety Specialist to join our Housing and Communities team. The successful candidate will be responsible for leading and coordinating the work of the Braintree District Community Safety Partnership to reduce crime and disorder across the district.Key...


  • Braintree, Essex, United Kingdom WE Talent Full time

    Customer Product Support AdvisorWE Talent is currently supporting an exciting business in Braintree with their search for a Customer Product Support Advisor to join their experienced team. This position is working at the company's modern premises, and provides training and ongoing career support. Our client is looking for people that can be engaging with and...


  • Braintree, Essex, United Kingdom TK Maxx Full time

    Loss Prevention Advisor About the Role As a Loss Prevention Advisor at TJX Europe, you will play a critical role in protecting our customers, associates, and assets. You will work closely with the store team to investigate and analyze incidents, providing feedback and coaching to ensure effective conflict resolution and loss awareness. Your goal will be to...


  • Braintree, Essex, United Kingdom TK Maxx Full time

    Loss Prevention Advisor About the Role As a Loss Prevention Advisor at TJX Europe, you will play a critical role in protecting our customers, associates, and assets. You will work closely with the store team to investigate and analyze incidents, providing feedback and coaching to ensure effective conflict resolution and loss awareness. Your goal will be to...


  • Braintree, Essex, United Kingdom WE Talent Full time

    Customer Product Support AdvisorWE Talent is currently supporting an exciting business in Braintree with their search for a Customer Product Support Advisor to join their experienced team.This position is working at the company's modern premises and provides training and ongoing career support.This role will be representing the company brand, and we...


  • Braintree, Essex, United Kingdom oilandgas Full time

    About UsNational Grid is seeking a Supervisor, Gas Field Operations (Restoration) to join our Gas Damage Prevention/Paving and Restoration division in Braintree, MA. This role is responsible for supervising external Paving Contractors, including scheduling, monitoring, and quality control of asphalt, concrete, and other work associated with final...


  • Braintree, Essex, United Kingdom oilandgas Full time

    About UsNational Grid is a leading energy company that delivers safe and secure energy to homes, communities, and businesses. We connect people to the energy they need for the lives they live.Job PurposeThis role is responsible for supervising external Paving Contractors, including scheduling, monitoring, and quality control of asphalt, concrete, and other...


  • Braintree, Essex, United Kingdom oilandgas Full time

    About UsNational Grid is a leading energy company that delivers safe and secure energy to homes, communities, and businesses. We connect people to the energy they need for the lives they live.Job PurposeThis role is responsible for supervising external Paving Contractors, including scheduling, monitoring, and quality control of asphalt, concrete, and other...


  • Braintree, Essex, United Kingdom Le Creuset UK Ltd Full time

    Job DescriptionWe are seeking an exceptional Sales Support Assistant to join our team at Le Creuset UK Ltd. In this role, you will be responsible for maximising sales potential and profitability of the store through excellent customer care.Main Duties and Responsibilities: greet all customers, assist with product selection and deal with queries and...


  • Braintree, Essex, United Kingdom TK Maxx Full time

    Protect Our Customers, Associates, and AssetsWe're seeking a skilled Loss Prevention Advisor to join our team at TJX Europe. As a Loss Prevention Advisor, you'll play a critical role in ensuring the safety and security of our customers, associates, and assets.Key Responsibilities:Investigate and analyze incidents to identify root causes and implement...


  • Braintree, Essex, United Kingdom TK Maxx Full time

    Protect Our Customers, Associates, and AssetsWe're seeking a skilled Loss Prevention Advisor to join our team at TJX Europe. As a Loss Prevention Advisor, you'll play a critical role in ensuring the safety and security of our customers, associates, and assets.Key Responsibilities:Investigate and analyze incidents to identify root causes and implement...


  • Braintree, Essex, United Kingdom oilandgas Full time

    About usNational Grid is seeking a Supervisor, Gas Field Operations (Restoration) to join our Gas Damage Prevention/Paving and Restoration division in Braintree, MA. This role is responsible for supervising external Paving Contractors, including scheduling, monitoring and quality control of asphalt, concrete, and other work associated with final restoration....


  • Braintree, Essex, United Kingdom Essex County Council Full time

    Community Safety OfficerEssex County Council is seeking a highly motivated individual to join our team as a Community Safety Officer. This exciting opportunity is part of our efforts to reduce crime and disorder across the district and to work in partnership with various organizations to support them in delivering a range of interventions.The successful...

  • Field Service Engineer

    2 months ago


    Braintree, Essex, United Kingdom Resourcing Group Full time

    Job DescriptionCompany OverviewResourcing Group is a leading provider of staffing solutions, dedicated to connecting talented professionals with exciting career opportunities. Our mission is to deliver exceptional service and support to both our clients and candidates, fostering long-term relationships built on trust and mutual respect.Job SummaryWe are...


  • Braintree, United Kingdom CV-Library Full time

    WE Talent is currently supporting an exciting business in Braintree with their search for a Customer Support Administrator to join their experienced team. This position is working at the companies modern premises, and provides training and ongoing career support. Our client is looking for people that have a drive to support their customers and strive for...


  • Braintree, United Kingdom CARECO UK LTD Full time

    At CareCo, we make life easier for people. As a retailer of mobility products, we have made it our goal to offer the best service that a company can offer to our customers. A career at CareCo is about being part of a team that contributes in some way to achieving our mission. This is a full-time permanent position based out of CareCo’s Braintree...


  • Braintree, United Kingdom CV-Library Full time

    WE Talent is currently supporting an exciting business in Braintree with their search for Customer Product Support Advisor to join their experienced team. This position is working at the companies modern premises, and provides training and ongoing career support. Our client is looking for people that can be engaging with and understanding the needs of the...

  • Receptionist

    5 months ago


    Braintree, United Kingdom Primary Care Careers Full time

    **About the Role**: Blandford Medical Centre is recruiting an experienced receptionist to join our expanding team on a full-time basis, for 37 hours a week, or we would be willing to consider taking on two staff members, on a part-time basis. There is more to our receptionist roles than answering the phone and making appointments. In this essential...

  • Insurance Surveyor

    5 months ago


    Braintree, United Kingdom Rotate On behalf of TC Full time

    Senior Surveyor/contracts manager The Role: Reporting to the Technical Repair Performance Director, the Senior Surveyor/Contract Manager’s role is to ensure that the Repair Solutions contractors complete high value and complex repairs safely, correctly and efficiently, providing all necessary support to contractors to help them do that. The senior...


  • Braintree, United Kingdom Braintree District Council Full time

    Job description An exciting opportunity has arisen for an Environmental Health Officer to join our Housing & Pollution team. The Housing & Pollution specialist will undertake our HMO licensing, inspect properties for HHSRS compliance and carry out appropriate enforcement, respond to complaints of nuisance, filthy and verminous premises, permitted processes...

  • Handy person

    1 month ago


    Braintree, United Kingdom CV-Library Full time

    Job Title: Handyperson Job Type: Temp  Location: Braintree  Pay Options: PAYE £13 / Hybrid £19 / CIS £19 / Umbrella £19 Days of work: Monday to Friday Hours of work: 7.30am – 4.30pm Duration of work: 1 week  ARC are currently looking for a handyperson to start on a busy site in Braintree. For this...

  • Handy person

    1 month ago


    Braintree, United Kingdom ARC Group Full time

    Job Title: HandypersonJob Type: Temp Location: Braintree Pay Options: PAYE £13 / Hybrid £19 / CIS £19 / Umbrella £19Days of work: Monday to FridayHours of work: 7.30am – 4.30pmDuration of work: 1 week ARC are currently looking for a handyperson to start on a busy site in Braintree.For this position, you must have the following:Full PPE (Hard hat, Hi...


  • Braintree, United Kingdom David Oliver Associates Full time

    **Role Purpose** This is a great opportunity for a Compliance Administrator to help with the delivery of a robust compliance programme across the business and provide support to the Head of Compliance, Directors and all business departments as required. We are looking for a motivated and organised individual to provide compliance support. **Key...


  • Braintree, United Kingdom Braintree District Council Full time

    Job description Environmental health encompasses all the external factors that affect human health and wellbeing. This includes issues relating to the air we breathe, the impact of the houses and conditions we live in, and the interactions we have with one another. This is a dynamic and constantly changing area of work and an exciting opportunity has...


  • Braintree, United Kingdom HCRG Care Group Full time

    Job Introduction - To provide overall operational management and strategic leadership of the integrated care services within the nominated teams for the Essex Child and Family Wellbeing Service (Pre-birth to 19) - To be a member of the nominated quadrant Child and Family Wellbeing Service leadership team and ensure information flows to and from the quadrant...

  • Key Holder

    4 months ago


    Braintree, United Kingdom Castore Full time

    Castore exists for one single reason - to make athletes better. Our ethos is built upon the philosophy of **BETTER NEVER STOPS,** an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the...

  • Sales Associate

    4 months ago


    Braintree, United Kingdom Castore Full time

    Castore exists for one single reason - to make athletes better. Our ethos is built upon the philosophy of **BETTER NEVER STOPS,** an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the...


  • Braintree, United Kingdom Primary Care Careers Full time

    **About the Role**: Mount Chambers Surgery has an opportunity for a receptionist to join our team on a full-time basis or we would possibly consider 2 x part-time applicants on a job-share basis. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help...

  • Guest Experience Lead

    5 months ago


    Braintree, United Kingdom Mitie Full time

    Job ref - 52017 Job Title - Guest Experience Lead Hours of work - 40 hours per week Monday to Friday but with flexibility to support evenings and weekends as and when required Rate of Pay - Competitive **Key Purpose**: A great opportunity has arisen for a Guest Experience Lead, this is an essential role within the Guest Experience department who will be...

  • Lettings Advisor

    5 months ago


    Braintree, United Kingdom Paragon Resource Solutions Full time

    Our client, a large reputable housing association responsible for 12000 homes in Essex are currently recruiting for an experienced Lettings Advisor to join their team on an intrim basis. The position is initially offered on a short term basis which may be extended and potentially lead to full time work. 37 hours per week Monday - Friday with some remote...