Bureau Business Operations Manager

3 weeks ago

Braintree, Essex, United Kingdom oilandgas Full time
About Us

National Grid is a leading energy company that delivers safe and secure energy to homes, communities, and businesses. We connect people to the energy they need for the lives they live.

Job Purpose

This role is responsible for supervising external Paving Contractors, including scheduling, monitoring, and quality control of asphalt, concrete, and other work associated with final restoration. The successful candidate will monitor safety, performance, productivity, and workload to maximize efficiency and cost-effectiveness impacts from a safety and resource requirements perspective.

Key Accountabilities
  • Assess the execution of final restoration at job sites to determine field conditions and permit stipulations, and audit final restoration products to ensure work meets Company standards.
  • Verify final restoration order sketches based on city and municipality specifications as submitted by M&S contractors or in-house crews.
  • Manage the utilization of resources (personnel, vehicles, and equipment) to ensure a timely response, monitor safety, performance, productivity, and workload, and re-balance as needed to maximize efficiency and cost-effectiveness.
  • Ensure that all paving requirements are performed in accordance with Company standards and procedures, PSC Code requirements, OSHA, DOT, and municipal rules and regulations.
  • Monitor and manage customer complaints and violations regarding final restoration by utilizing relevant systems to ensure timely resolution, as well as manage customer claims process regarding final restoration, including troubleshooting claims and negotiating appropriate plans of action.
Qualifications

The ideal candidate will have effective communication skills, basic knowledge of asphalt and concrete restoration practices, or the ability to learn. Proficiency in Microsoft Office (Word, Excel, PowerPoint) with the technical ability to learn programs specific to National Grid is required. A degree in engineering, construction management, or similar is preferred, or 3+ years of experience in a related field.

What We Offer

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. We encourage minorities, women, individuals with disabilities, and protected veterans to join the National Grid team.

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